Live Arrival Guarantee - With UPS Overnight shipping only.

We treat every fish and live animal in our care as if it were our personal pet. We only ship healthy fish; therefore, we reserve the right to delay a shipment for any reason if we believe it is in the fish’s best interest.

Daniken Aquatics guarantees that all fish, shrimp, and live plants shipped will arrive alive upon arrival. Should an issue during shipping cause the loss of a fish, shrimp, or live plant, Daniken Aquatics will provide a credit toward future purchases for the cost of the item only. No credit nor reimbursement for shipping costs will be made. Death due to delays in shipping and acts of God are not covered by our DOA policy.

Claims for store credit must be submitted in writing to info@danikenaquatics.com within 2 hours of arrival at the destination (customer’s designated shipping location and customers are required to be there to receive the box).

Daniken Aquatics will not be responsible nor liable for any loss of animal or plant due to circumstances beyond our control including but not limited to weather, carrier delays, strikes, labor disputes, governmental actions, or acts of terrorism. Daniken Aquatics does not guarantee compatibility.

Extreme Weather Shipping: Please be aware of the weather conditions in your area when ordering. Daytime temperatures must be above 45° and below 100° in order to ship safely and offer live arrival guarantee. If you're unsure if shipping in your area is possible due to weather conditions, please reach out by emailing us at info@daniken.aquatics@gmail.com 

Limitation of Liability: In no event shall Daniken Aquatics, LLC be liable to its customers or any third parties for any special, consequential, incidental, punitive, or indirect damages arising from or relating to the purchase and/or delivery of fish, invertebrates, or aquarium supplies. In no event shall Daniken Aquatics, LLC be liable for more than the purchase price paid.